Order preparation and shipping

Yes. We pack your orders true to your brand: choice of box, void fill, tissue paper, inserts, samples or a thank-you note. Unboxing is part of the brand experience, and we treat it as if it were our own logistics. You set the personalisation rules, we apply them order after order, with the same consistency.

We work with the main national and international carriers, and for each order we select the one offering the best balance of lead time, cost and destination. This multi-carrier approach keeps you from depending on a single network and makes your shipments reliable, even during high-activity periods. Your customers receive their tracking link automatically.

Orders received are picked, checked and shipped within 24h, this being our maximum processing commitment. In practice, an order that reaches us is handled without delay. It is this consistency that lets us report 99.7% of shipments on time: your customers are delivered fast, and above all at the promised time.

Peaks are exactly what our organisation is sized for. Our network of 3 centres and our capacity of +120,000 orders per year absorb volume surges — sales, holidays, product launches — without degrading lead times. We anticipate these periods with you in advance to adjust resources, so preparation quality stays constant when your activity accelerates.

Yes. As soon as an order ships, the carrier tracking link is sent automatically to your customer. You yourself track every shipment in real time from your portal. This transparency reduces customer-service requests: your buyers know where their parcel is without having to write to you, and you keep a full view of the delivery.